Reel doesn't carry inventory. We partner with hundreds of stores, from big authorized and credible retailers like Bloomingdales, Nordstrom, and Saks Fifth Ave, to medium and smaller stores that only sell new products. So once you complete saving with Reel, we place the order for you, and the retailer fulfills the order. They are responsible for ensuring its quality and authenticity.
If you have any issue with the quality of your product you are welcome to return it.