In order to make contributions from your bank account, Reel depends on communicating with your bank for balance information and to make the contribution. If there is a disruption with that link, Reel cannot make a savings contribution from your account. A disruption can happen if you've recently changed your bank login credentials or enabled multi-factor authentication during login to your bank account.
If we've run into a connection error with your bank, your active Reels will be paused and we will notify you to re-connect your bank account to resolve the issues. Re-adding your bank to your Reel account, should solve the connection problems but if you are running into an error message when trying to reconnect, click here.
Some tips to help you reconnect:
- Double-check your online banking log-in requirements with your bank (username, password, pin, etc.)
- Enter in your information manually rather than using autofill or a password manager
- Log-in to your online banking account via your bank's website (not mobile app) to make sure your account is set up for use with outside services
- Depending on your bank, if you have multi-factor authentication enabled, you may not be able to connect your bank to your Reel account (disable this at your own risk).